Restate offices and consultants are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz
We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Consultants.
Our complaints procedure
If you have a complaint, we initially encourage direct discussion with the consultant with whom you have been dealing or our office management.
If you still have concerns, please contact Restate directly using the details at the bottom of this page.
You can place your feedback in writing using the forms provided below and forward this to the office and/or ourselves for follow-up and contact with you.
- Complaints Form
- General Feedback and Compliments form
You can hand your feedback to any of our staff, forward it to our office or to the address, fax number or email below.
You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint. Details of their complaints process and their contact details can be found on the Authority Website.
In designing this web site, we have incorporated security procedures and practices that we consider are consistent with best industry practice. We review our security procedures from time to time and update them when relevant.
Protecting your information is important. If you submit information to Restate either by using an electronic form or by sending an email we collect that information and use it for the purposes for which you have provided it.
In addition, we may use your information to provide you with special offers, information about new products and special promotions that we think may interest you. If you do not want to receive this information, you can let us know by sending an email to firstname.lastname@example.org, by mail P.O Box 857, Timaru 7940, New Zealand or call +64 3 688 9029. Please provide us with your customer details including name, address and contact number. In addition, indicate if you do not wish to receive any more promotional material.
Personal information about you and your business with Restate is only accessible by you and by Restate personnel who also must use a password, and are bound to safeguard the information and access it only for approved business purposes. The email addresses collected from submissions via the email links are not sold, or disclosed to any third parties.
Restate Ltd complies with all law enforcement agency requests for information.
Our Website also uses remarketing services (Google AdWords & Facebook Advertising) which place a cookie on your internet enabled device when you visit our Website. This enables us to advertise on third party websites to previous visitors to our Website.
We thank you for your communication and taking the time to make contact with us.
16 Church Street
PO Box 857
Telephone: +64 3 688 9029
Facsimile: +64 3 688 0925